Patient Representative
Committed to patient and family-centred care
Patient Representatives are available to assist with any issues or concerns related to the delivery of services at Windsor Regional Hospital. Any patient, client, resident, family, or staff member can request the help of a patient representative to assist with problem-solving or advocacy.
Patient Representatives exist to strengthen, personalize, and enhance the relationships among patients, their families, and the healthcare team. They help to ensure that conflicts may be resolved in a manner that supports the patients, family members, and staff members.
The Patient Representatives act as an unbiased resource for patients, clients, residents, and families when dealing with services delivered at any campus of Windsor Regional Hospital.
Patient Representative's Goals
- To allow patients and families to express their feelings about their experiences. This includes concerns, suggestions, complaints, and compliments.
- To provide a way that conflicts may be resolved in a manner that supports the patients, family members, and staff members.
- To improve the experience of our patients.
- To collect quantitative and qualitative data on patient satisfaction which will be used to identify quality improvement projects.
The Patient Representatives are available Monday - Friday from 8 am to 4 pm.
Emily Cheng - Ouellette Campus
Email:
Emily.Cheng@wrh.on.ca
Phone: 519-254-5577 ext. 34404
Cell: 519-995-0660
View the Patient Representative poster for the Ouellette Campus
here.
Talya McCallum - Met Campus
Email:
Talya.McCallum@wrh.on.ca
Phone: 519-254-5577 ext. 52317
Cell: 519-995-1149
View the Patient Representative poster for the Met Campus
here.
Molly Bachmeier
Manager, Patient Relations
Email:
Molly.Bachmeier@wrh.on.ca
Phone: 519-254-5577 ext. 32326
Cell: 519-995-4717