Patient & Visitor Information

During the admission process, you will be asked to provide information to ensure your file is accurate and up to date. Please let us know if you have any food, medication, or other allergies or sensitivities at this time so it can be included in your record.

What to bring with you?

• Ontario Health Card and one additional piece of photo identification
• Supplementary health insurance cards, information or policy numbers
• If your matter is related to a Workplace Safety and Insurance Board (WSIB) claim, bring your claim number and Social Insurance Number
• Any medications you are currently taking, both prescribed and over-the-counter, in their original containers
• Personal toiletries (toothbrush, toothpaste, shampoo, deodorant, etc.)
• Personal aids (eyeglasses, hearing aid, walker, etc.)

Responsibilities of Patient and Family

To make the discharge process as easy as possible, it would be helpful if you and/or your family would:

• Bring in clothing that you can wear home;
• Pack, remove and carry all of your personal items;
• Fill prescriptions for medicine before or soon after your discharge;
• Plan for any equipment delivery or changes to be finished at home, as told to you by the health care team;
• Be available to receive important information and education for care before the discharge;
• Tell the patient care unit of any problems, which may delay your discharge;
• Arrange transportation;
• If the patient is a baby or small child, have a certified car seat available. If you are not sure if your seat is certified, ask your nurse.

Discharge Instructions

When you are discharged, you will be given instructions to follow once you leave the hospital. You may also be given prescriptions for medicine and a follow-up appointment time with your doctor and/or other health care professionals. If you have not received any follow-up instructions or do not understand them please ask your nurse before you leave the unit.

Long-Term Care

Hospitals are responsible for providing care that meets the needs of the people living in the area that they are serving. Making sure that patients are discharged as soon as they no longer need an acute care bed is part of this responsibility.

It is the policy of Windsor Regional Hospital to transfer patients that are waiting for a bed in a long-term care facility to the first available bed, where their care needs can be safely met until a bed becomes available in their chosen facility.

To help patients and families during this difficult and stressful time, Windsor Regional Hospital's staff responsible for discharge and the Erie St. Clair Local Health Integration Network caseworkers will work closely with patients and families to help them fill out forms, offer advice, answer questions and provide support.

For more information, please view the WRH Discharge Policy.

• View the patient food menu
• View the paediatric food menu

There are specific delivery times for each unit so please ask your nurse for your specific meal delivery time or the operator when you place your order.

If you are placing an order from outside of the hospital, please call 519-254-5577, ext. 43663.

Visitor Guest Trays

Visitors can enjoy a meal with you in the hospital by purchasing guest tray meal vouchers and placing an order. The vouchers are available at both the Met and Ouellette Campuses in the Tim Hortons Kiosk, Cashiers Office, or Gift Shop.

Guest Trays are $8.00 (taxes included) and include one entree, one beverage, and three sides (potato, vegetable, soup, or dessert).

Specialty Items

As an added service to patients in our community, Windsor Regional Hospital offers the specialty menu items listed below for purchase through our Food Service Department. Orders can be called into Met Campus at 519-995-0125, Ouellette Campus at 519-995-1014, or by filling out the online order form.

For more information please call Food & Nutrition:

• Met Campus - ext. 52031
• Ouellette Campus - ext. 33162

Connect with HealthHub Patient Engagement Solutions through an easy-to-use device for patient in-room entertainment, information, and services at your bedside.

Check out our list of virtual activities you can enjoy from your bed HERE.

You can activate services available to rent by visiting ConnectMyBed upon your admission to set up your services.

Select Windsor Regional Hospital - Met Campus or Windsor Regional Hospital - Ouellette Campus, your bed location, and choose your desired service package.

Pay using Visa, MasterCard, Mastercard Debit, American Express, and Visa Debit.

Rental pricing (before tax):

• Daily rental: $16.50
• Weekly rental (Buy 5 days, get 2 days free): $82.50
• Monthly rental (Buy 15 days, get 15 days free): $247.50

For patients who use your insurance to cover your stay in a private or semi-private room, your access to HealthHub Patient Engagement Solutions' entertainment services will be free of charge for the duration of your stay. For more information about the Preferred Accommodation program, please speak to hospital admissions.

Patient TV services can be ordered ONLINE from HealthHub 24 hours a day, 7 days a week.

Order TV service online from HealthHub now.

Learn more about ordering television services here.

PLEASE DIRECT ALL PATIENT TV INQUIRIES TO THE CALL CENTRE: 1-866-223-3686

Monday to Friday: 8:30 am EST to 10:00 pm EST

Saturday, Sunday, and Holidays: 10:30 am to 9:00 pm EST

After hours please call switchboard "0" for assistance.

Medical Non-Urgent transportation services have stretcher vehicles available as well as wheelchair-accessible vans equipped with oxygen if required.

The Ronald McDonald House Windsor is located inside the Met Campus and is available to family members upon referral.

For more information, please call 519-254-5577 ext. 52620 or visit the Ronald McDonald House Windsor website.

WRH Bedside Manor Offers...

• Private Bedrooms.
• Shared common areas: washrooms, living room, dining room, family room, kitchen, and laundry area.
• Arrangements to stay in contact with the hospital caregivers of a friend or family member.
• A smoke-free environment where hospital security monitors the grounds.
• Restaurants nearby.

Reservations:

Guests are encouraged to reserve a room by contacting the Admitting Department at the Campus you wish to reserve:

Met Campus            519-254-5577 Ext. 52001

Ouellette Campus   519-254-5577 Ext. 33324 

Please note that everyone who wishes to use WRH Bedside Manor must register.

Fee:

$25.00 per day*
*Exceptional circumstances will be taken into consideration.

Check-in/Check-out:

Check-in is available through the Admitting Departments at the Met Campus, Monday to Friday between 6:00 am to 3:00 pm, or the Ouellette Campus, Monday to Friday between 6:00 am to 2:00 pm only.

Guests must read and sign a guest agreement and pay for accommodations before receiving a room key and manor rules.

When checking out, please return the keys to the Admitting Department.

Printable brochure about Bedside Manor.

Visitation is permitted 24 hours/day for primary caregivers of patients in Palliative Care, Critical Care, Paediatrics, Neonatal, and the Emergency Department.

Exceptions to these hours can be made for visiting depending on the department and the patient's condition.

View additional information about department-specific guidelines, visiting hours & masking here.

For your convenience, bank machines are located at both campuses in the following locations:

• Met Campus - Near the top of the escalators in the main lobby on the first floor of the hospital.
• Ouellette Campus - At the foot of the stairs, on the lower level near the Armandos Café.

• Met Campus
• Ouellette Campus
• Cancer Centre

In addition, quiet areas for prayer and reflection are available at both campuses.

Met Campus: The Multi-faith Prayer Room is located on the first floor, east of Switchboard. It is always available for quiet reflection or prayer. In addition, Roman Catholic Mass is offered every Friday afternoon, at 12:30.

Ouellette Campus: The Multi-Faith Prayer Room is located in room 1-533, in the same hallway as the gift shop. In addition, Roman Catholic Mass is offered every Monday afternoon at 12:30, in the LaSalle Room, which is located on the first floor in the hallway next to the Cashier's Office.

For more information, ask a member of your care team, contact the switchboard or contact the Spiritual Care team directly.

Met Campus: 519-254-5577, ext. 52447

Ouellette Campus: 519-254-5577, ext. 33170

• Experiencing despair, guilt or hopelessness or searching for meaning during illness,
• Grieving the death (or the anticipated death) of a loved one (adult or child),
• Coping with grief about a diagnosis or his/her own pending end-of-life journey,
• Experiencing a miscarriage/stillbirth,
• Experiencing a trauma,
• Needing support at a time of life-threatening illness/new diagnosis, and
• Facing complicated life situations that might hamper recovery time.

• To (re)discover meaning and significance in times of illness, crisis, and loss
• Through mindful and heartfelt listening; allowing non-judgmental venting of thoughts/feelings
• By assisting to identify and access inner resources for coping
• By providing end-of-life and (pre) bereavement support
• By providing guidance and support through challenging ethical and moral decision-making processes
• By facilitating connections between patients, families or staff and spiritual leaders from diverse religious communities
• Assist with intentional reconciliation of internal issues and interpersonal relationships
• By leading and facilitating ceremonies, rites of passage, religious rituals, and prayer

The GuestWRH network requires a username (wecare) and password (wecare).

If you have trouble connecting, please contact the switchboard by dialing '0'.